Ask any strata manager what their job is, and they’ll tell you: looking after properties, keeping owners happy, making sure things run smoothly. Ask them what they actually spend most of their day doing, and you’ll get a very different answer. Chasing invoices. Updating databases….

There’s a moment most business owners recognise. You’re sitting at your desk at 7pm, copy-pasting data into a spreadsheet, chasing a transcription backlog, or replying to the same customer question for the third time that week — and somewhere in the back of your mind,…